Yeonju Jeon

User Experience Designer & Researcher
Virginia, US.

About

I use design approaches to investigate the status quo, explore future possibilities, and create dialogues. My work focuses on facilitating co-creation, making sense of complex contexts, and helping groups imagine alternative ways of living, working, and relating to their environments.

Work

Concipere Studio
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Founder, Design Researcher

Summary

At Concipere Studio, I develop and apply design-led processes that blend intuition and logic. Through collaborative workshops, I guide teams into directions they wouldn’t normally take, creating structures for reflection, shared sensemaking, and new possibilities.

Highlights

Connected with over 100 participants across the Netherlands and Korea.

ING Global via Cognizant
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UX Designer

Amsterdam, The Netherlands

Summary

I worked with cross-functional stakeholders to support customer teams across different countries, aligning solutions with local user needs, business requirements, and cultural nuances.

Highlights

Designed and standardized KYC onboarding flows across ING Spain, Belgium, and Germany for web and mobile platforms, ensuring cross-market consistency. and regulatory compliance.

Developed scalable Ul libraries and documentation to streamline collaboration across distributed product and design teams.

Facilitated design reviews and user research to identify the balance between local needs and global standards.

Cognizant
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Service and Interaction Designer

Amsterdam, The Netherlands

Summary

I was responsible for synthesizing user needs, technical opportunities, and business goals, and translating these insights into clear design directions. My role involved applying user-centric methods, design craft, and stakeholder management to help clients make informed decisions and deliver scalable solutions across markets.

Highlights

Led end-to-end design for a digital innovation platform for Sanofi, improving search and decision workflows by retrieving and connecting relevant data and internal knowledge.

Delivered high-fidelity, interactive prototypes that drove strategic design decisions and earned client recognition.

Created performance review tools for internal design teams to improve clarity and usability in evaluation cycles.

Design Only Together
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UI/UX Designer

Delft, The Netherlands

Summary

As the sole designer in a cross-disciplinary team, I led the end-to-end design process—from visual identity and UX principles to user journeys, wireframes, and user research. The project resulted in an online ideation workshop tool that transformed a physical facilitation toolkit into an AI-powered digital platform.

Highlights

Merged scientific and user insights to identify technological opportunities and proposed corresponding product features.

Root Impact
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UX Research Assistant

Seoul, South Korea

Summary

Led desktop research, user interviews, and field observations to enhance the current co-living experience and establish community and spatial guidelines for the next branch. Facilitated workshops to help managers articulate and envision ideal interactions between community managers and tenants.

316 LAB Co.
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Visual Designer

Seoul, South Korea

Summary

Worked as a full-stack visual designer, building a cohesive brand identity for the in-house fashion brand The Baggi including websites, lookbooks, posters, and label design, and creating 3D spatial prototypes and market research materials to support client consultations for F&B projects.

Education

Delft University of Technology

Master of Science

Design for Interaction

Kookmin University

Bachelor of Arts

Spatial Design

Certificates

WCAG 2.2 Accessibility course

Issued By

Coursera

IELTS Band Score: 7.5

Issued By

IELTS

Skills

Research

Generative Research, Contextual Inquiry, Co-creation (workshop facilitation), Usability Testing, Journey Mapping, Ecosystem Mapping.

UX Design

Wireframing, User Flow, Accessibility (WCAG 2.2), Design Systems, Information Architecture, Conceptualization.

Tools

Figma, Adobe Creative Suite, Framer, Sketch Up.

Soft Skills

Stakeholder Management, System Thinking, Context Building, Cross-disciplinary Collaboration.

Publications

Building a collaborative relationship with a travel buddy for multimodal journey planning

Published by

TU Delft Repository

Summary

A study of multimodal travel decision-making and how smart assistants can support human agency. It introduces a collaborative “travel buddy” concept and design principles for future mobility tools that learn with users while preserving control and meaningful choices.

Workshop Facilitation

AI and the Future of Service Design Workshop
AI and the Future of Service Design Workshop

Summary

As a co-founder of Service Design Drinks Seoul, I contributed to researching and defining the event topic, designing the workshop experience, and facilitating the session remotely with online participants.

Future Context Workshop
Future Context Workshop

Self-initiated

Summary

I spearheaded the process from preparation to facilitation, actively advocating a culture of collective future context-building through the Vision in Design framework.

Speculative Design Workshop
Speculative Design Workshop

Self-initiated

Summary

I delivered a series of workshops during Dutch Design Week with 30+ participants across different industries, using a speculative design approach to unlock creativity in how technology is imagined and applied.

Banchan Markt
Banchan Markt

Funded by Stimuleringsfonds

Summary

I designed and conducted a diary study and a two-hour co-creation session to examine creative cultural adaptation patterns through the lens of food.

Languages

English

Fluent